bdromi Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") applies to bdromi ("bdromi", "we", "us", "our") and governs the collection, use, storage and disclosure of personal data obtained from users ("Player", "you", "your") of the bdromi platform, accessible at bdromi.app.

By registering a bdromi account or using any service on the bdromi platform, you acknowledge that you have read and understood this Policy. If you do not agree to the practices described here, you should not use the bdromi platform.

This Policy applies to all personal data collected through the bdromi website, mobile browser interface, customer support communications and payment processing interactions. It does not apply to third-party websites or services that may be linked from the bdromi platform.

2. What Personal Data We Collect

bdromi collects personal data in the following categories:

3. How We Collect Your Data

bdromi collects personal data through the following channels:

• Direct collection: Information you provide when you register, complete account verification, make deposits or withdraw als, contact support or respond to any bdromi communication.
• Automated collection: Technical data such as IP address, device identifiers and browser information collected automatically when you visit the bdromi platform, via server logs and cookies.
• Third-party sources: Identity verification data from document verification service providers, and fraud prevention data from payment processors such as bKash, Nagad and Rocket, where applicable.

4. How We Use Your Personal Data

bdromi uses your personal data for the following purposes:

• To create and manage your bdromi player account;
• To process deposits and withdrawals through your chosen payment method;
• To verify your identity and age (21+) in accordance with our responsible gaming obligations;
• To detect and prevent fraud, money laundering, bonus abuse and other prohibited activity;
• To provide customer support and respond to your enquiries;
• To send you service-related communications, including account notifications, security alerts and transaction confirmations;
• To personalise your experience on the bdromi platform, including game recommendations based on your activity;
• To send you promotional communications about bdromi bonuses and offers, where you have not opted out of marketing messages;
• To comply with applicable legal and regulatory obligations;
• To monitor platform performance and improve the bdromi product through aggregated, anonymised analytics.

bdromi will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

5. Legal Basis for Processing

bdromi processes your personal data on the following legal bases:

• Contractual necessity: Processing your registration data, identity verification data and financial data is necessary to fulfil our contractual obligations to you as a bdromi player.
• Legitimate interests: Processing technical data and activity data to detect fraud, improve platform security and maintain system performance serves bdromi's legitimate business interests, provided those interests are not overridden by your privacy rights.
• Legal obligation: Processing identity and financial data for anti-money laundering checks and age verification is required to meet applicable legal obligations.
• Consent: Processing your data for direct marketing purposes is based on your consent, which you may withdraw at any time by contacting [email protected].

6. Sharing and Disclosure of Personal Data

bdromi does not sell, rent or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipient strictly to deliver our services:

• Payment processors: bKash, Nagad, Rocket, Upay and Dutch-Bangla Bank, to process your deposits and withdrawals. These providers process only the data necessary to complete your transaction.
• Identity verification providers: Third-party KYC (Know Your Customer) service providers engaged by bdromi to perform document verification and age checks.
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, Spribe and Ezugi may receive anonymised session data to resolve game-related disputes. No directly identifying personal data is shared with game providers beyond what is technically required.
• Fraud prevention services: Data may be shared with fraud detection and risk management providers to protect bdromi and its players from financial crime.
• Legal and regulatory authorities: bdromi may disclose personal data where required by law, court order or at the request of a competent governmental authority, to the extent permitted and required by applicable law.
• Business successors: In the event of a merger, acquisition or sale of assets, your personal data may be transferred to the successor entity, subject to equivalent data protection obligations.

All third-party service providers who process personal data on bdromi's behalf are contractually required to implement appropriate technical and organisational security measures and to use the data only for the purposes specified by bdromi.

7. Cookies and Tracking Technologies

bdromi uses cookies and similar tracking technologies to operate the platform and improve your experience. The types of cookies we use are:

• Essential cookies: Required for core platform functionality, including maintaining your login session and remembering your language and currency preferences. These cookies cannot be disabled without affecting platform usability.
• Analytical cookies: Used to collect aggregated, anonymised data about how players use the bdromi platform, enabling us to identify performance issues and prioritise improvements.
• Security cookies: Used to detect and prevent fraudulent activity, including CSRF protection tokens and session integrity checks.

bdromi does not use third-party advertising cookies or behavioural profiling cookies that track your activity outside the bdromi platform. You can control cookie behaviour through your browser settings. Blocking essential cookies may impair your ability to log in or use core features of the bdromi platform.

8. Data Retention

bdromi retains your personal data for as long as your account remains active and for a reasonable period thereafter, in accordance with the following guidelines:

• Account registration data is retained for the duration of your account and for a minimum of five years after account closure to meet legal recordkeeping obligations;
• Financial transaction records are retained for a minimum of five years from the date of the transaction;
• Identity verification documents are retained for the period required by applicable anti-money laundering regulations;
• Customer support communications are retained for two years from the date of the interaction;
• Technical log data is retained for up to twelve months and then deleted or anonymised.

When retention periods expire, bdromi securely deletes or anonymises your personal data so that it can no longer be associated with you as an individual.

9. Data Security

bdromi takes the security of your personal data seriously. We implement the following technical and organisational measures to protect your information:

• SSL/TLS encryption for all data transmitted between your device and bdromi's servers;
• Secure, access-controlled server infrastructure with restricted personnel access;
• Regular security assessments and vulnerability testing of the bdromi platform;
• Password hashing using industry-standard algorithms — bdromi never stores plaintext passwords;
• Two-factor authentication options available for player accounts;
• Staff training on data protection and information security best practices.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights or freedoms, bdromi will notify affected players promptly and take all reasonable steps to contain and remediate the incident.

10. Your Rights

As a bdromi player, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data bdromi holds about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you may request that we correct it.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You may ask bdromi to limit how we use your data in certain circumstances, for example while a correction request is being investigated.
• Right to data portability: Where processing is based on your consent or a contract, you may request a machine-readable copy of your data.
• Right to object: You may object to processing based on our legitimate interests or for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact bdromi at [email protected]. We will respond to your request within a reasonable timeframe and in any event within 30 days of receipt.

11. Children and Minors

The bdromi platform is strictly for adults aged 21 and above. bdromi does not knowingly collect personal data from individuals under the age of 21. If we become aware that a player has provided personal data and is under 21 years of age, we will immediately close the account and delete all associated personal data. If you believe that a minor has registered an account on bdromi, please notify us immediately at [email protected].

12. Marketing Communications

With your consent, bdromi may send you promotional communications about bonuses, new games, sports betting markets and seasonal offers relevant to Bangladesh — for example, Pohela Boishakh promotions, Eid special bonuses or BPL cricket betting offers. These communications will be sent via the contact details registered on your account.

You may opt out of marketing communications at any time by contacting [email protected] with the subject line "Unsubscribe". Opting out of marketing messages does not affect service-related notifications such as transaction confirmations, security alerts or account status updates, which are sent regardless of marketing preferences.

13. Changes to This Privacy Policy

bdromi reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features or applicable legal requirements. When material changes are made, the revised Policy will be published on this page with an updated effective date. We encourage you to review this page periodically. Your continued use of the bdromi platform after the publication of a revised Privacy Policy constitutes acceptance of the updated terms. If you do not agree to the changes, you should stop using the platform and contact [email protected] to close your account.

14. Contact Us About Privacy

If you have any questions, concerns or requests related to this Privacy Policy or the way bdromi handles your personal data, please contact us:

• Email: [email protected]
• Response time: Within 30 days of receipt
• Operating Hours: 24/7 — Bangladesh Standard Time (UTC+6)